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Advertisements are designed to fulfill objectives ranging from awareness to induce purchase. Evaluation of effectiveness of advertisements in reference to their ability of accomplishing the objectives has been of great significance and point of research since long. eMarketer (2017) reported that global ad spends is on a constant rise and is going to be $583.91 billion for the year 2017, 7.3% more than the previous year. With this size amount of money involved in advertising, researchers/authors/academicians/corporate decision makers have always been keen on ascertainment of the outcome against desired objectives. Advertising has been at times subtly and many a times conspicuous and aggressive to pursue the agenda of advertising objective accomplishment. Cost of advertising across different media types, competition at the market place and complexity of the customer comprehension have made advertising decision extremely complex. In wake of the above, it is imperative to explore relationship between advertising effectiveness and media types. The present paper intends to explore the relational impact between the advertising effectiveness and different media types.
According to India Brand Equity Foundation (IBEF)
report, in 2017 Indian advertising industry is estimated to
be Rs. 63,000 Crore with both print and TV having a share
of 38-40% each. With the involvement of such a huge sum
of money in advertising and to get the desired effect
according to the advertising objectives ,
researchers/academicians and organizations are focusing
highly on assessment of the effectiveness of advertisement
since long.
Media has been an important contributing component in
determination of advertising effectiveness. Many studies
emphasized that choice of advertising medium is critical
in determining advertising effectiveness. With the advent
of new technologies and development of newer forms of
media, the choice of media became highly complex. As
Consterdine (2003) proposed a model indicating how
mixed media strategy could improve the effectiveness of
advertising. Hence, not only the choice of media but also
deciding on media mix for advertisements has also been
an important strategy to improve the effectiveness.
Exploring reasons and structure of a research towards
establishing the relationship matrix between the
advertising objectives and media types thus is inevitable.
This leads to reduce the wastage of precious resources
which many studies emphasized to be optimized. The
result will provide the marketers and advertisers a
relationship matrix that may be used in resource
allocation across media types in order to accomplish their respective advertising objectives. The study will help in
identifying the most effective and cost efficient media type
for advertising. This paper helps in strategic planning of
mix media to accomplish their advertising objectives.
Advertising :
Advertising is an important tool through which
advertisers or organizations communicate with their
customers, not only their current customers but also those
who are their potential customers. It is an important tool
through which organizations spread information about
their product & services and try to get attention of the
consumers and persuade them to purchase their product
or services.
Many researchers, academicians and organizations have
defined advertising; The American Marketing
Association (1963) defined advertising as “Paid form of
non-personal presentation of ideas, goods and services by
an identified sponsor.” William J. Stanton (1964) stated
that the advertising consists of all activities involved in
presenting to a group, a non-personal, oral or visual,
openly sponsor identified message regarding a product,
service or idea. This message, called an advertisement, is
disseminated through one or more media and is paid for
by the identified sponsor. Don E. Schultz (1980) said that
advertising is simply a communication of a sales or
persuasive message designed to affect attitudes or
behaviors toward the advertised product. He also opined
that advertising consists of only two basic parts, the creative product or message and the medium or method
used to get the message to the audience. He also added
that the primary goal of advertising is to get the right
message to the right audience at the right time.
David Ogilvy (1983) defined advertising as a medium for
information, a message for a single purpose: to sell.
According to Russel J. Thomas & Lane W. Ronald (1996),
“Advertising is a message paid for by an identified
sponsor and delivered through some medium of mass
communication. Advertising is a persuasive
communication. It is not neutral; it is not unbiased; it says,
I am going to sell you a product or an idea.” John J. Burnett
(1998) opined that the advertising is the non-personal
communication of marketing related information to a
target audience, usually paid for by the advertiser, and
delivered through mass media in order to reach the
specific objectives of the sponsor. Thus we can conclude
that advertising is a marketing communication by an
organization or identified sponsor of a persuasive
message about an idea, goods or services (Product or idea)
in order to form or change the attitude of consumers
towards the advertised products.
Medium is a vehicle for carrying the sales message of an advertiser to the prospects (Chunawalla & Sethia, 2008). It is a channel of communication - a means through which people send and receive information. It is a vehicle by which advertisers convey their messages to a large group of prospects and thereby aid in closing the gap between producer at one end and the consumer at another. The term 'media' includes the whole range of modern communication media: television, the cinema, video, radio, photography, newspapers and magazines, recorded music, computer games and the internet (Buckingham, 2003).
There are many choices of advertising media. Segmenting media is an important activity in designing quality advertisement and affecting advertising effectiveness. To do so, the advantages and disadvantages of each individual medium must be understood so that an advertising campaign features successful combinations (Kenneth E. Clow and Donald Baack, 2007). Based on the literature input, advertising media types, hence been grouped in following 6 categories (Table 1):
PROFILES OF MAJOR MEDIA TYPES |
||
Medium |
Advantages |
Limitations |
1. Electronics Media |
||
Television |
Good mass market coverage; low cost per exposure; combines sight, sound, and motion; appealing to the senses |
High absolute costs; fleeting exposure; less audience selectivity |
Radio |
Good local acceptance; high geographic and demographic selectivity; low cost |
Audio only, fleeting exposure; low attention (the half-heard” medium); fragmented audiences |
Telephone |
Many users; opportunity to give a personal touch |
Relative high cost; increasing consumer resistance |
2. Print Media |
||
Newspapers |
Flexibility; timeliness; good local market coverage; broad acceptability; high believability |
Short life; poor reproduction quality; small pass-along audience |
Magazines |
Demographic selectivity; credibility and prestige; long life and good pass-along readership |
Long ad purchase lead time; high cost; no guarantee of position |
Yellow Pages |
Excellent local coverage; high believability; wide reach; low cost |
High competition; long ad purchase lead time; creative Limitations |
3. Outdoor Media |
||
Billboards |
Flexibility; high repeat exposure; low cost; good positional selectivity |
Little audience selectivity, creative limitations, Short term impact. |
Posters |
High Coverage; Targeted audience |
Comparatively expensive; Short term impact. |
4. Internet |
||
Web |
High selectivity; low cost; immediacy; interactive capabilities |
Small, demographically skewed audience; relatively low impact; audience controls exposure |
Apps |
Easy to work with; convenient to use; huge viral potential. |
Platform too diverse; Privacy issues. |
5. Direct Mail |
||
Direct mail |
High audience selectivity; flexibility; no ad competition within the same medium; allows personalization |
Relatively high cost per exposure; “junk mail” image |
Newsletters |
Very high selectivity; full control; interactive opportunities; relative low costs |
Costs could run away |
Brochures |
Flexibility; full control; can dramatize messages |
Overproduction could lead to runaway costs |
6. Point of Purchase (POP) |
||
Point of Purchase (POP) |
Place based advertising; Influencial; Effective; |
Limited reach, Limited targeting |
Kotlar (2012) defined an advertising objective is a specific
task and achievement level to be accomplished with a
specific audience in a specific period of time through a
specific communication which can be Informative (where
aim is to create brand awareness and knowledge of new
products or new features of existing products), Persuasive
(Where aim is to create liking, preference, conviction and
purchase of a product or service), Reminder (Where aim is
to stimulate repeat purchase of products and services) and
Reinforcement (Where aim is to convince current
purchasers that they had made the right choice).
Hopkins (1923) introduced research as part of the scientific
advertising. He was the first advertising giant to make use
of sampling and test markets to assess advertising
effectiveness. He argued that the sole purpose of
advertising is sales (Hopkins, 1945). He studied
thoroughly the analysis of the effects stimulated by direct
advertising; he had compared the response of each action
and proposed a model examined the advertising
effectiveness through its effect on sales. Kover (1976) had a
greater insight into the structure of consumer's decision
and pointed that there are many other factors other than
sales which are affecting advertising effectiveness such as
attitude and attitude change. Olney et al. (1991) suggested
that the advertisement can be constructed to achieve
particular responses according to the nature of the
communication and desired marketing objectives,
therefore the order in which consumer respond to an
advertisement is advertising effectiveness (Vaughn 1980;
Rossiter et al. 1991).
The effectiveness of advertising should be considered for
its effect on sales in the short term. The advertising is
therefore regarded as an independent variable that can be
combined with other marketing variables to have a certain
effect on the dependent variable, i.e. sales (Batra et al.,
1995). According to Tellis (2004), “the effectiveness of
advertising is a highly complex phenomenon and
depends fundamentally on human response to
communication and how it is communicated. It involves
attention, processing, recall and response to appeal.” The
extent to which advertising generates a certain desired
effect is term as advertising effectiveness (Elisabetta
Corvi, 2010).
Stewart and Furse (1986) found that a unique product
message or brand-differentiating message (Valiente 1973,
Holbrook and Lehmann 1980, and Rossiter 1981) was the
most important single factor in determining both recall
and persuasion in advertising. Percy (1988) considered
the impact of paralinguistic phenomenon on advertising
response. The influence of music in advertising has also
received considerable attention (Gorn 1982, Macklin 1988,
Stout and Leckenby 1988, Haley et al. 1984).
Brett et al. (2002) explored the influence of infomercial
advertisement design elements upon perceptions of
advertising effectiveness and indicated that infomercial
advertising is more effective when employing expert
comments, testimonials, product demonstrations and the
use of target market models, celebrity endorsers, product
comparisons and bonus offers. Age was also found to be
impacting consumer's viewership of infomercials.
Actors |
Factors |
Values |
Consumer |
Resources |
Time; Money, Information reception and processing capabilities [Shao et al. 2015] |
Knowledge |
Product knowledge, Usage knowledge, Purchase knowledge [Harari et al. 2009] |
|
Attitudes |
Product knowledge, Usage knowledge, Purchase knowledge [Harari et al. 2009] Cognitive (Beliefs), Affective Component (Feelings), [Nesbit et al. 2011] Conative Component (Behavioral Intentions) [Engel 1995] |
|
Motivation |
Need, Involvement, Self-concept [Nesbit et al. 2011] |
|
|
Personality |
Aggressive, Sociable, Detached [Brierley 1997] |
Personal Values |
Comfortable, Exciting, Peace, Beauty, Equality, Security, Freedom, Happiness, Self-respect, Friendship, Wisdom [Ashok V. Giri 2016] |
|
Lifestyle |
Activities; Interests, Opinions, Demographics [Ashok V. Giri 2016] |
|
Advertisement |
Type |
Picture, Animation, Audio, Video, Multimedia [Benedixen 1993] |
Physical factors |
Size, Position, Shape, Color, Contrast, Intensity, Isolation Movement, Scene changes [Malthouse 2007] |
|
Content |
Price or value, Quality, Performance, Components or contents, Availability, Special offer, Taste, Package or shape, Guarantee or warrantees, Safety, Nutrition, Independent research, Company sponsored research, New ideas [Abernethy 1996] |
|
Product / service |
Category |
Arts & Humanities, Business & Economy, Computers & Internet, Education, Entertainment, Government, Health, News & Media, Recreation & Sports, Reference, Regional, Science, Social Science, Society & Culture [Ashok V. Giri 2016] |
Brand |
Worldwide, National wide, Local [Taylor 1994] |
|
Information |
Price or value, Quality, Performance [Brett et al. 2002] |
|
Medium |
Type |
Newspapers, Magazines, Radio, TV, Direct mail, Internet, Outdoor, Yellow page [Aaker 1992 & Aduloju 2009] |
Abilities |
Conveying details, Stimulating emotions, Changing attitude, Involving the audience, Precipitating action, Cost to reach target market, Creating awareness, Communicating product/brand image, Communicating corporate image [Leong 1998] |
|
Environment |
Culture |
Values, Norms, Relationships, Work habits and practice, Language, Time consciousness, Beliefs and attitude [Srivastava 2010 & Shao et al. 2015] |
Social class |
Income, Wealth, Power, Occupation, Class consciousness, Interaction [Ashok V. Giri 2016, Srivastava 2010 ] |
|
Personal influence |
Reference groups influence, Word-of-mouth influence [Degraffenreid 2006] |
|
|
Family |
Individual roles, Spousal roles, Feminist roles, Gender, Singles, Divorce, Late marriages [Ashok V. Giri 2016] |
Tali et al. (2009) investigated the role of the product involvement variable (Traylor 1981; Celsi & Olson 1988; Havitz & Howard 1995; Iwasaki & Havitz 1998), age group (Robertson & Rossiter 1974; Atkin 1975; Wartella 1981; Van Evra 1990; Pawlowski et al. 1998), type of argument and character attractiveness (Petty & Cacioppo 1981; Cacioppo & Petty 1989) in advertising and found that advertising effectiveness is significantly and positively influenced by product involvement and significantly and negatively influenced by age group. Advertising effectiveness is also influenced by type of argument but is not influenced by the character attractiveness in the advertisement. The effect of culture (Wells et al. 1992, Milner and Collin 2000, Dahl 2005, Khanh and Hau 2007, keegan 2008) Consumer's age, education, and religion also found to be affecting effectiveness of global advertisement (Srivastava, 2010). The influence of culture is particularly important in advertising because communication patterns are closely linked to cultural norms (Farias, 2012, Hong et al., 1987). The advertising effectiveness can be achieved through the interactions of different actors which are consumers, advertisement, product/service, medium, and environment (Giri, 2016). These actors have their own attributes or factors which affect the effectiveness of an advertisement. The factors influencing the advertising effectiveness are shown in Table 2.
Advertising effectiveness measurement started in 1930s
based on advertising recall and recognition measures.
Gallup developed a memory measure based on the
premise that an ad was not effective only if recognized by
the consumer, but should also be spontaneously recalled
unaided (Gallup, 1974).
Hopkins (1945) proposed sale to be the sole measure of
advertising effectiveness. The main criticisms of this
measurement model was that it does not take into account
the mid and long term effects of advertising on sales nor
the existence of intermediate variables that may influence
the consumer between receiving the advertising stimulus
and the purchase (Alloza, et al., 2000). Buzell (1964)
suggested that persuasion analyses methods are a true
indicative variable of effective advertising. He argued that
the quality of the message is more important than
expenditure in producing short-term changes in market
share. Fothergill and Ehrenberg (1965) utilized the applications of this model and said that this leaves the
advertising research industry indifferent however.
The three most acceptable models for measuring
advertising effectiveness were characterized by
presenting the existence of intermediate variables
between the advertising stimulus and sales. These models
are AIDA, DAGMAR and Steiner-Lavidge. These models
are based on the premise that advertising influences each
of the steps in the purchase process for a product or
service. Research must be able to measure the influence of
advertising in the process to purchase, in its different
stages (Lavidge & Steiner, 1961).
AIDA is a functional formula devised by E.K. Strong
(1925) for Attention (A), Interest (I) Desire (D), and Action
(A).
Attention : The main function of an advertisement is to
attract attention of the consumers.
Interest : An advertisement is designed to create interest
for the goods or services of the advertiser.
Desire : A good advertisement should be able to create
desire in the minds of the consumers.
Action : This is an important stage where the advertiser
can study the impact of his advertisement. If the
advertisement has attracted attention, aroused interest,
created desire, then the advertisement should appeal the
prospect to act i.e., to come forward for making purchases.
DAGMAR model for arousing consumer interests was
developed by Russen Colley (1961) in his study entitled
“Defining Advertising Goals for Measured Advertising
Results.” The study begins from a point where the
consumer is not aware about the existence of the product.
He will have to go through the following steps:
Awareness : When the consumer is asked to mention the
name of a brand of product, perhaps he is in a position to
recollect the name of a specific brand only.
Comprehension : The consumer is conscious about the
main sales theme of a brand of product. When asked upon,
he is able to associate a brand with the sales theme, which
is already known to him.
Conviction : At the stage of conviction, the consumer is
able to foresee how the benefits of the brand of goods will
serve his need. He is convinced that if he purchases this
brand of goods it would be a right decision.
Motivation : Having been convinced, the prospect is
motivated to buy a specific brand of goods.
The Hierarchy of Effects (Lavidge & Steiner) Modelwas
created in 1961 by Robert J. Lavidge and Gary A Steiner.
This marketing communication model, suggested that
there are six steps a customer goes through from viewing a
product advertisement to purchase of the product. The six
steps are as follows:
Awareness: The customer becomes aware of the product through
advertising.
Knowledge : The customer begins to gain knowledge about the
product for example through the internet, retail advisors and
product packaging.
Liking: As the title states, this step are about ensuring that the
customer likes your product.
Preference : Consumers may like more than one product brand
and could end up buying any one of them. At this stage
advertisers will want the consumer to disconnect from rival
products and focus on their particular product.
Conviction : This stage is about creating the customer's desire to
purchase the product. Advertisers may encourage conviction by
allowing consumers to test or sample the product.
Purchase : Having proceeded through the above stages, the
advertiser wants the customer to purchase their product. This
stage needs to be simple and easy, otherwise the customer will get
fed up and walk away without a purchase.
Lavidge and Steiner (1961) suggested that the six steps can
be split into three stages of consumer behavior: cognitive,
affective and conative. The job of the advertiser is to
promote the three behaviors.
These models are known as a "hierarchy" because the
number of consumers moving from one stage to the next
reduces, as one move through the model. There may be a
lots of consumers that see the product advertisement but
not everyone will make a purchase. It takes lots of work to
take a consumer from awareness to the final stage of
purchase, so businesses need to ensure that they try their
utmost to get customers from conviction to complete the
final stage of purchase. Brown (1991) pointed out that
advertising does not produce changes in attitude at the
very moment when the consumer is exposed to it, but its
effect occurs later.
Vaughn (1980) developed a new advertising strategic
planning model based on fundamentals of the advertising
process. For this he relied on the traditional theories of
advertising, consumer behavior models and the latest
developments in advertising research. The new model was
based on the design of a product classification matrix
relating the consumer's involvement (high or low, x and y
axes) and whether they were rational products (requiring
detailed information) or emotional, abscissa axis. Thus,four quadrants were formed for the development of
advertising strategies: informative strategy (rational-high
involvement), affective strategy (emotional-high
involvement), habitual strategy (rational-low
involvement), and satisfaction strategy (emotional-low
involvement). The model proposed by Vaughn
harmonizes and puts together all different theories with
the objective of their culmination, the model known as
“The FCB Grid” (Vaughn, 1986) (Table. 3).
Gibson (1983) analyzed the effectiveness of research
techniques based on persuasion versus recall; he couldn't
found any association between recall and persuasion
measures, while there had been evidence of the
relationship between persuasion measures with sales.
Rossiter and Eagleson (1994) believed that likeability was
one of the most important factors in predicting the
effectiveness of an advertising campaign. He carried out a
study showing that likeability exceeds persuasion and
notoriety as a measure of prediction (Brown, 1991).
Heath (2001) questioned the traditional models used in
advertising research and showed how most advertising is
processed at an emotional level (not at rational level).
From this point, techniques were developed analyzing
emotions provoked by the brands on the consumer. He
defined emotional engagement as the amount of
subconscious feeling (emotional thoughts) going on when
an advertisement is processed. Heath (2009) defined
attention as the conscious thinking flowing through while
processing an ad while engagement is defined as the
amount of subconscious emotional feeling going on at the
same time. He further emphasized that the importance of
these two definitions has been is that they do not overlap.
In other words, advertising can generate high attention
but low engagement, and also high engagement with low
attention (Heath, 2009).
The choice of advertising medium, the message, and the
format are critical ingredients of a successful advertising
program (Aduloju et al., 2009). Malthouse et al. (2007)
studied the effect of media in context of advertising
effectiveness. The qualitative experience of the medium
which included prestige of the magazine (Fuchs 1964;
Aaker and Brown 1972), expertise of a magazine (Aakerand Brown 1972), effect of involvement with newspaper
and magazines (Soldow and Principe 1981; Tipps, Berger
and Weinberg 2006) and background complexity of a web
page (Bruner and Kumar, 2000) effecting advertising
effectiveness.
Consterdine (2010) proposed a model which showed that if
90% of the brand's budget were spent on television
advertising and 10% on print advertising, the brand would
only hold its share of sales at 40% but if the same budget
was split into a more substantially mixed media strategy
with 40% of the budget in television, 45% in print, 10% on
radio and 5% on outdoor, the brand's share increases from
40% to 44.3% over the period of one year. Therefore, the
effectiveness of advertisement can be increased with
mixed media strategy. Sonnier et. al (2011) found that
response to advertising on the Internet to be similar to
response to advertising in other media, except that
advertising on the Internet appeared to be easier to ignore.
According to Bhatnagar and Ghose (2013), the internet
delivers product information. The emergence of the
internet has paved way for a more accessible and
convenient source of up-to-date information in real-time.
However, print advertising is still considered attention
grabbing, eye catchy and attractive. This may be due to
various favorable factors such as wider reach with lower
costs. Also, print advertising is more effective in changing
the consumers' attitude towards a product or service, and
providing greater visibility. Thus, though internet
advertising is growing rapidly and becoming more
effective, print advertising still has a role to play in the
advertising arena. India has the youngest internet using
population making it a popular media of advertising
among the youth. The radio also enjoys a widespread
young audience.
According to Leong & Larkin (2014), on the basis of
informativeness, internet rates the highest and radio is the
least informative. The level of attention also follows the
same pattern. Television is considered high on the
emotions scale while internet is the lowest. Respondents
also consider television to convert maximum number of
advertisements to sales with the highest precipitating
action. Television also rates highest in the "most
entertaining" medium. Print media is considered to be the
least deceptive of all, while television is the most deceptive.
According to Nielsen Global Trust in Advertising Survey
2015, Internet has not eroded trust in traditional paid
channels. TV, newspapers and magazines remain trusted
advertising formats. More than six out of ten global
respondents say that they completely or somewhat trust
TV ads followed by slightly fewer trust ads in newspapers
and magazines.
Advertising ecosystem has been hugely dynamic and
newer forms of advertising media types kept coming with
development of technology. Advertising has been at times
subtly and many a times conspicuously and aggressively
to pursue the agenda of advertising objective
accomplishment. Cost of advertising across different
media types, competition at the market place and
complexity of the customer comprehension have made
advertising decision extremely complex.
Advertising effectiveness has been determined by variety
of factors, media being an important one contributing to
the advertising effectiveness with respect to the desired
outcome. The above premise establishes the need to
explore the relationship between advertising effectiveness
and advertising media types. Studies mentioned above
found that almost all advertising media is being accessed
across all advertising objectives with least of scientific
scaling done to ascertain the effectiveness of different
media with respect to different advertising objectives. This
leads to wastage of precious resources which many studies
emphasize to be optimized. This calls for an urgent need to
ascertain advertising effectiveness across different
advertising media types in relation to advertising objective
stages to optimize advertising resources.
The above discussion calls for an urgent need of exploring
the relational impact of advertising objectives among
select media types. An attempt can be made to design a
relationship matrix between advertising objectives and
media types. The proposed relationship matrix is shown
below:
By exploring the relationship of advertising effectiveness with respect to several media types, the marketers and advertisers may be made available of the relationship matrix which may be used in resource allocation decision across different advertising media. The study will also be significant in identifying the most effective media type for advertising in the selected industry. Also, it will pave the way for future research work where studies can compare and analyze the similar trends in other industries.
This paper is conceptual in nature. Researchers/ Academician/Organizations can conduct study toempirically validate the model. Different authors and researchers may take different organizations and sectors and products to have different set of such matrix for different industries. This will also help scholars and organizations to compare and analyze trends in different industries. In future many scholars may study the impact of mediating and moderating variables which may affect media types or attitude of consumers in achieving advertising effectiveness. The future researches may also take different set of objectives based on different models like AIDA, DAGMAR, Hierarchy of effects model etc. and media types to compare and optimize the advertising effectiveness.